Next day delivery
Order your item before 3 pm and your order will be delivered the next day. (During holiday seasons the delivery might take a bit longer than usual). If you did not receive your order or you have any questions you can contact us at email@example.com.
Cancel your order
You can cancel your order if it has not yet dispatched from our warehouse. Please contact us at firstname.lastname@example.org.
Follow your order
You will receive a track & trace number if you have not received a track & trace number contact us at email@example.com and we will make sure to send your track & trace number right away.
Return your order
If you would like to return an order you can do this in between 14 days and you can re-use the package you have received from us. Any shipping charges that may apply on returns or exchanges will not be refunded. Did you contact customer service about a complaint or do you need to exchange or return an item due to a mistake on our side? then please contact firstname.lastname@example.org and we will send a return label to your mail.
My package got lost, what now?
Please contact email@example.com and we will start a search for your package with our courier. It can take a few days to get a response about the status of your package.